Customer Services Team Leader

At T&G Global, our purpose is to grow healthier futures. As one of New Zealand’s leading fresh produce companies, we connect growers, markets and customers across the country – delivering fresh fruit and vegetables to Kiwis every day.

We are looking for a Customer Services Team Leader to lead our national transport customer service and administration team, ensuring our customers receive a seamless, responsive and high-quality service experience.

This is a fantastic opportunity for a strong people leader who thrives in a fast-paced logistics or FMCG environment, enjoys building high-performing teams, and can balance operational detail with customer relationships.

About the Role

Reporting to the National Transport Sales Manager, you will lead a team of six Customer Service Representatives supporting our 24/7 national transport operation.

You’ll play a key role in ensuring customer orders, queries and documentation are managed accurately and efficiently while working closely with operational transport teams to resolve issues and keep freight moving.

This is a hands-on leadership role, combining people leadership, customer relationship management, operational coordination and continuous improvement.

Key Responsibilities

Customer Service Leadership

• Lead and support the Customer Service team to deliver exceptional service to transport customers across New Zealand

• Ensure customer enquiries, issues and requests are resolved quickly and professionally

• Build strong relationships with customers and internal operational teams

• Manage credits, claims and proof-of-delivery requests

Operational Administration

• Oversee accurate order entry and transport documentation processes

• Ensure freight movements are captured and reconciled correctly within internal systems

• Maintain customer rates and records in transport systems

• Monitor and address data entry backlogs and maintain high accuracy standards

People Leadership

• Lead, coach and develop a team of Customer Service Representatives

• Manage team rosters to ensure appropriate coverage for the operation

• Set clear performance expectations and conduct regular one-on-one conversations

• Foster a collaborative, supportive and high-performing team culture

Continuous Improvement

• Identify process improvements across customer service and administration workflows

• Develop and implement SOPs and best practices

• Analyse trends in claims, credits and operational issues to improve performance

About You

You’re a proactive and organised leader who thrives in fast-paced environments and enjoys solving problems and supporting your team to succeed.

You will ideally bring:

• Experience leading a customer service or administration team

• Background in logistics, transport, FMCG or another fast-paced operational environment

• Strong communication and relationship management skills

• Excellent attention to detail and administrative accuracy

• Confidence working with operational systems and data

• A proactive approach to improving processes and solving problems

Experience with transport management systems, SAP or logistics platforms would be beneficial but is not essential.

Why Join T&G?

At T&G Global, we’re passionate about creating a workplace where people can grow, contribute and make a real impact.

You’ll be joining a supportive team in a role where you can:

• Lead and develop a national customer service function

• Work closely with operational and commercial teams across the business

• Contribute to continuous improvement in a critical logistics operation

• Be part of a company that plays a vital role in New Zealand’s fresh food supply chain

Apply now and help us deliver exceptional service to our customers across New Zealand.

Proof of eligibility to work in New Zealand is required for all applicants and any offer of employment will be subject to a satisfactory drug test, credit check, driver licence check, and security check.

We want T&G to be a place where everyone is accepted, respected and celebrated for who they are – regardless of our similarities or differences. It’s essential that everyone can be themselves and thrive, and that together we create a diverse and vibrant workplace.